Description

Manage Salesforce platform configuration, user access, and stakeholder requirements for a business-facing role in Chennai.

This role is on-site.

Responsibilities

• Manage user and license administration, including setup, deactivation, roles, profiles, permissions, and public groups.
• Handle user support tickets and serve as the primary point of contact for platform questions.
• Gather requirements from users and stakeholders to propose and implement technical solutions.
• Execute configuration changes including Flows, fields, page layouts, record types, custom settings, dashboards, and reports.
• Train users and create training materials to ensure effective platform adoption.

Required Skills

• 5+ years of hands-on experience implementing Salesforce configuration changes.
• Deep understanding of Salesforce sharing and security models, including roles, profiles, permissions, OWD, and sharing rules.
• Proven ability to build relationships and liaise with stakeholders at all levels.
• Experience gathering business requirements and translating them into platform features.
• Proactive attitude towards platform enhancements and implementing best practices.
• Any Graduate degree.

Key Skills

Education

Any Graduate