Description

Lead enterprise-scale CRM and PRM projects as a business analyst and administrator.

This role is hybrid.

Responsibilities

• Manage Salesforce configuration, including user management, profiles, permission sets, role hierarchies, and sharing rules.
• Design and implement platform features such as custom objects, formula fields, validation rules, flows, and Lightning pages.
• Execute the full SDLC, including scoping, timeline management, documenting use cases, and user acceptance testing.
• Analyze requirements to determine the appropriate balance of configuration, customization, and external system integrations.
• Maintain system security, controls, and org-wide defaults.

Required Skills

• 8+ years of experience in business analyst and admin roles leading enterprise-scale projects.
• Salesforce Advanced Administrator Certification.
• Deep expertise in Sales Cloud and Marketing Cloud.
• Hands-on experience with Process Builder, flows, workflows, and managed packages.
• Proficiency in Agile and Scrum delivery models.
• Experience with SDLC project management, process flows, and swim lane diagrams.
• Working knowledge of Salesforce AppExchange and the native ecosystem.
• Ability to work with large-scale, complex datasets and Salesforce data tools.
• Knowledge of process documentation and project management software.

Preferred Skills

• Experience in Sales operations, partner management, and enablement.
• Ability to design and implement dashboards on Einstein Analytics or Tableau CRM.

Key Skills

Education

Not specified