Description

You will manage and maintain the Salesforce environment while implementing IT Service Management protocols.

This role is on-site.

Responsibilities

• Manage Incident Management processes and troubleshoot application issues.
• Implement IT Service Management (ITSM) protocols within the Salesforce ecosystem.
• Debug complex application problems and analyze system requirements.
• Translate technical concepts for business teams and ensure smooth operations.

Required Skills

• 15+ years of experience in Salesforce Administration.
• Strong expertise in Incident Management and ITSM frameworks.
• Proficiency in SQL querying and data analysis.
• Familiarity with the ITIL framework and ServiceNow.
• Proven debugging capabilities and analytical thinking.
• Ability to bridge technical and business requirements.

Preferred Skills

• Experience in any programming language.
• Knowledge of Kubernetes (K8S), NoSQL, or SRE/DevOps practices.

Key Skills

Education

Any Gradute