Description

Key Qualities Enthusiasm in customer and internal interactions Excellent written and verbal communication skills Excitement while troubleshooting customer problems Willingness to help customers become more knowledgeable Ability to triage high profile andor urgent customer issues Works well with other team members and individually with minimal supervision Key Responsibilities Responsible for revolving all Tier 3 support queries that relate to user setup territory and data management bugs and maintenance and support of projects tasks in UAT and Production Responsible for all Tier 3 escalations which relate to the enhancement of existing functionality and Small enhancement requests Responsible for delivering mid level complex configurations enhancements Should have skills to go through the code and analyse from first level analysis prospective Should have good understanding of Salesforce Platform and limitations around same Must have extensive knowledge of Salesforce Point and click tasks like Process Flows Workflows Good exposure of Data Migrations Sharing Visibility mgmt SFDX CLI VSCode GIT Work as Individual contributor for Tier 3 Cases Offer guidance and mentoring to the other Salesforce Support team members Good knowledge of Salesforce Integrations and have experience on any of the integration tools Undertake development of SFDC reporting tools systems documentation and technical process flows Support the Salesforce COE Support Development team to implement a tailored and scalable Salesforce solution Should have skills to do both manual and automated data migrations using ETL tools Basic understanding of one or more programming languages PythonRubyJSPHPPerl

Key Skills

Education

Bachelor's degree