Description

Manage Tier 3 Salesforce support, resolving complex user setup, data management, and configuration issues while mentoring team members.

This role is on-site.

Responsibilities

• Resolve Tier 3 support queries and escalations related to user setup, territory, data management, and maintenance in UAT and Production.
• Deliver mid-level complex configurations, enhancements, and small feature requests.
• Perform manual and automated data migrations using ETL tools.
• Develop SFDC reporting tools, systems documentation, and technical process flows.
• Mentor Salesforce support team members and provide guidance on troubleshooting.

Required Skills

• 5+ years of experience with Salesforce Administration.
• Extensive knowledge of point-and-click tasks: Process Flows and Workflows.
• Understanding of Salesforce Platform limitations and sharing visibility management.
• Proficiency with SFDX CLI, VSCode, and Git.
• Experience with data migrations and ETL tools.
• Basic understanding of programming languages: Python, Ruby, JSP, PHP, or Perl.
• Ability to analyze code and troubleshoot from a first-level analysis perspective.

Preferred Skills

• Good knowledge of Salesforce Integrations and experience with integration tools.
• Supporting a Salesforce Center of Excellence (COE) team.

Key Skills

Education

Bachelor's degree