Description

Manage and optimize the Salesforce platform to support undergraduate advising and CRM service roadmaps.

Responsibilities

• Own user and license management, including roles, profiles, permissions, sharing rules, and organization-wide defaults.
• Configure platform features such as Flow, Process Builder, assignment rules, approval processes, custom settings, and dynamic layouts.
• Gather business requirements to design scalable solutions that prioritize user experience and platform adoption.
• Manage sandbox environments, AppExchange installations, and less complex system integrations.
• Maintain data quality through automation and perform proactive system maintenance including security reviews and health checks.

Required Skills

• 2+ years of hands-on Salesforce Administration experience.
• Strong knowledge of Service Cloud, Education Cloud, Student Success Hub, or Experience Cloud.
• Certified Salesforce Administrator credential.
• Experience with Salesforce configuration including workflows, flows, and page layouts.
• Proficiency with Office365 and integrated applications.
• Ability to manage change management, governance, and technical documentation.
• Experience managing dashboards, reports, and mobile administration.
• Proven ability to translate technical requirements for non-technical stakeholders.
• Any Graduate degree or professional qualification.

Preferred Skills

• Trailhead Ranger level or specific Admin/App Builder Superbadges.
• Advanced Administrator or Platform App Builder certifications.

Key Skills

Education

Any Graduate