Description

You will administer and maintain the Salesforce platform, ensuring system stability and user adoption. Your focus is on Service Cloud configuration, with Sales Cloud experience as a secondary advantage.

Responsibilities

• Administer the Salesforce platform, managing user profiles, permission sets, groups, and security settings.
• Configure and customize objects, fields, workflows, validation rules, reports, and dashboards to meet business requirements.
• Diagnose and resolve issues with flows and user experiences, articulating the rationale behind implemented processes.
• Manage data imports and exports, ensuring data integrity and optimizing system performance.
• Collaborate with stakeholders to gather requirements and work with developers to deploy custom solutions.

Required Skills

• 5+ years of experience administering the Salesforce platform.
• Proficiency in Salesforce Service Cloud; Sales Cloud experience is an added advantage.
• Hands-on experience with Lightning Web Components (LWC), Aura, and Visualforce.
• Strong understanding of REST, SOAP, and Streaming APIs.
• Ability to troubleshoot complex flow logic and integration issues.
• Experience integrating Salesforce with third-party applications and managing API connections.
• Ability to explain technical implementation decisions to non-technical stakeholders.

Preferred Skills

• Experience deploying custom solutions using Apex and Lightning components.
• Background in providing user training and enhancing system adoption.

Key Skills

Education

Any Gradute