Description

You will manage the Salesforce platform and its associated applications to support sales and service operations.

Responsibilities

• Manage Salesforce security through roles, profiles, sharing rules, permission sets, and groups.
• Maintain and customize Sales Cloud, Service Cloud, and various external applications.
• Build custom reports, dashboards, and workflows to drive customer analysis and reporting.
• Own data integrity by managing cleansing, duplicate records, and data migrations.
• Evaluate new Salesforce releases to assess functionality requirements and impact on users.
• Develop training materials and provide technical support to end users.

Required Skills

• 10+ years of experience utilizing the Salesforce platform.
• Salesforce ADM 201 certification.
• Hands-on experience with Sales Cloud and Service Cloud applications.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Experience with Office 365 and Skype.
• Proven ability to troubleshoot operational requests and manage technical resources.

Preferred Skills

• Experience with system implementation, documentation, and user training.

Key Skills

Education

Not specified