Description

Key Skills: Salesforce Administration, Salesforce, Salesforce Developer, Apex, OmniStudio (Vlocity)

Roles and Responsibilities:

• Administer Salesforce users, profiles, roles, permission sets, sharing settings, and access controls.
• Handle incidents, service requests, tickets, and production issues within agreed support timelines.
• Troubleshoot Salesforce configuration, application, integration, and user-impacting issues.
• Perform Salesforce configuration activities, including objects, fields, workflows, validation rules, reports, dashboards, and page layouts.
• Support production operations and application maintenance in AMS or enterprise support environments.

Skills Required:

• 5 to 9 years of relevant experience in Salesforce administration, application support, or production support.
• Hands-on experience with Salesforce application administration and production support.
• Strong understanding of Salesforce security, user administration, access management, and configuration.
• Ability to investigate incidents, diagnose root causes, and resolve Salesforce issues across functional components.
• Experience working with Salesforce support processes, ticketing workflows, integrations, and release or change activities.

Good to Have:

• Experience with Apex, OmniStudio or Vlocity, Salesforce CPQ, Lightning, and Salesforce development.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred

Key Skills

Education

Any Graduate