Description

You will support the implementation, maintenance, and optimization of the Salesforce Lightning application.

Responsibilities

• Maintain and optimize Salesforce to improve member service experiences.
• Gather and translate user requirements into functional Salesforce solutions.
• Perform core Salesforce tasks including case management and report generation.
• Assist with user training and system implementation.
• Manage tasks independently within unstructured environments to meet tight deadlines.

Required Skills

• 5+ years of experience in Salesforce administration.
• Hands-on experience using Service Cloud.
• Proficiency in APEX, HTML, SQL, Java, and JavaScript.
• Proven track record of managing cases and creating reports in Salesforce.
• Advanced proficiency in Microsoft Excel.
• Experience earning administrator badges on Trailhead.
• Strong written, verbal, and public speaking communication skills.
• Bachelor’s Degree in Computer Science or Business.

Key Skills

Education

Bachelor’s Degree