Description

Support the implementation, maintenance, and optimization of the Salesforce Lightning application to improve member service experiences.

This role is on-site.

Responsibilities

• Maintain and optimize Salesforce configurations to enhance user service outcomes.
• Gather user requirements and translate them into functional Salesforce solutions.
• Perform core administration tasks including case management and report generation.
• Assist with user training and system implementation efforts.
• Manage tasks independently in unstructured environments to meet tight deadlines.

Required Skills

• 5+ years of experience in Salesforce administration.
• Hands-on experience using Service Cloud.
• Proficiency in APEX, HTML, SQL, Java, and JavaScript.
• Proven track record of managing cases and creating reports in Salesforce.
• Advanced proficiency in Microsoft Excel.
• Experience earning administrator badges on Trailhead.
• Bachelor’s Degree in Computer Science or Business.

Preferred Skills

• Strong written, verbal, and public speaking communication skills.

Key Skills

Education

Bachelor’s Degree