Description

Looking for an experienced, hands-on Salesforce professional to support a business-critical digital product and lead management ecosystem.

Key Responsibilities:
• Manage and troubleshoot day-to-day Salesforce platform operations
• Handle production incidents, defects, and escalations
• Monitor and troubleshoot lead flows, APIs, integrations, Salesforce Flows & automation
• Perform bulk updates, data cleansing, validation, and reporting using Salesforce Data Loader / ETL tools
• Manage defects, incidents, and enhancements through Jira
• Coordinate with development teams and drive issues through resolution
• Perform UAT and production release validation
• Work with dealer partners, media vendors, and third-party technology teams
• Troubleshoot and resolve critical production issues independently

Required Skills:

Salesforce Administration & Operations

Production Incident Management

Salesforce Data Loader / ETL

Salesforce Flow & Automation

API & Integration Troubleshooting

Jira

UAT & Release Validation

Lead Generation / Lead Routing Experience

Key Skills

Education

Any Graduate