Description

• Performs daily administration and end-user support of Salesforce applications. This includes managing multiple user setups, user roles, profiles, security, business rules, and permission sets, customization of objects, fields, record types, page layouts, formulas, validations, data backups, configure workflows, knowledge management, and create Reports/Dashboards.
• Creates and maintains documentation on processes, policies, application configuration and user guides as needed.
• Assists CRM development team with projects as assigned
• Performs data imports, data integrity and data manipulation tasks, ensuring proper ownership of existing accounts and contacts.
• Follows predefined team development to produce clean, efficient and maintainable platform configurations.
• Follows good development practices by testing rigorously configuration changes within the Salesforce sandbox before deploying to production.
• Simplifies and reduces technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, users and more.
• Maintains data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Assists in the implementation of security practices by monitoring login and user activity, deactivating unused users, and auditing field and profile access and security permissions.
• Installs and maintains managed and unmanaged packages.
• Manages configuration changes made in Salesforce into source code repository.
• Stays current on Salesforce technology and releases.
• Participates in SFDC Production related issues/downtime.
• Works with Salesforce Support to resolve platform related issues (case management).
• Follows all required Company policies and practices relating to the System Development Life Cycle.
• Provides Tier 3 support and resolution of open IT issues escalated by IT Customer Support.
• Performs other job-related duties as assigned or apparent.

Preferred Qualifications

• Certified Salesforce Developer.
• Development experience on Salesforce.com and Force.com platforms using APEX and Visualforce.
• Experience in release and change management.
• Minimum of 2 years of experience administering Salesforce in a mid to large size organization (at least 500 users).
• Minimum of 2 years of experience with data migration tools like Apex Data Loader, Excel Connector to import and export the data to the Salesforce.com platform.
• Experience using Salesforce security model, including sharing rules, roles, profiles, and sharing settings.
• Certified Salesforce Administrator.

Other Knowledge, Skills & Abilities

• Excellent analysis and problem solving abilities.
• Strong technical knowledge of best practices for integrating Salesforce.com with internal and external applications using SOA.
• Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner.
• Understands the need for and consistently practices effective teamwork with others.
• Demonstrated expert knowledge of the entire Software Development Lifecycle (SDLC).
• Capable of prioritizing and managing assignments, tasks, and significant projects to completion with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to maintain a detail oriented approach while multitasking in a fast paced environment.
• Ability to become proficient in all currently supported application development standards in use.
• Ability to provide assistance with creation and maintenance of development standards in use

Key Skills

Education

Bachelor's degree