Description

Manage the end-to-end Salesforce ecosystem and scale the Org structure to meet strategic business outcomes.

Responsibilities

• Own and manage the Salesforce ecosystem and its integrations with tools like Five9, Twilio, Adobe, and Conga.
• Partner with product managers, engineers, and stakeholders to gather requirements and document technical and functional designs.
• Deliver scalable declarative solutions on the Salesforce platform based on business specifications.
• Perform QA for Salesforce-related enhancements and create test cases to validate new configurations.
• Troubleshoot and resolve escalated end-user support issues and system administration tasks.

Required Skills

• 10+ years of Salesforce administration experience.
• Hands-on experience with Apex.
• Experience with Lightning Web Components (LWC).
• Proven ability to develop declarative solutions on the Salesforce platform.
• Experience working with integrated systems such as Five9, Twilio, Adobe, or Conga.
• Ability to perform advanced troubleshooting and design new features to resolve customer issues.
• Experience collaborating with software engineers to deploy solutions across technical platforms.

Key Skills

Education

Not specified