Description

You will act as an IT analyst to enable CRM and sales processes using the Salesforce.com platform.

Responsibilities

• Develop user stories and scalable designs to implement new CRM functionality.
• Configure screen layouts, fields, validation rules, and workflows to meet business requirements.
• Manage software releases, packaging, and deployments across all environments using SDLC methodologies.
• Perform system administration, troubleshooting, testing, and data environment refreshes.
• Evaluate Salesforce releases and assess new functionality for business adoption.
• Support and train top users on new functionality and resolve technical issues.

Required Skills

• 5+ years of Salesforce.com administration and customization experience.
• 5+ years of experience working on large-scale Salesforce.com implementations.
• SFDC Administrator Certification.
• SFDC Advanced Administrator Certification.
• Proficiency in creating user profiles, roles, custom objects, fields, page layouts, and workflows.
• Expertise in building reports and dashboards.
• Strong understanding of relational database design, SQL/SOQL, and data formats.
• Experience executing data loads using Salesforce APEX Data Loader or other ETL tools.
• Advanced Excel skills.
• Ability to translate business requirements into technical deliverables and graphical process designs.
• Undergraduate degree or equivalent experience.
• Ability to travel internationally up to 10% of the time.

Key Skills

Education

Any Graduate