Description

• Hands-on Salesforce platform administration and troubleshooting
• Production incident management and resolution
• Monitor and troubleshoot lead flows, integrations, APIs, Salesforce Flows and automation
• Use Salesforce Data Loader or similar ETL tools for bulk updates, data validation, cleansing, reporting and operational support
• Manage and prioritize defects, incidents and enhancements through Jira
• Coordinate with development teams and drive issues through resolution
• Perform UAT and validate production releases
• Support dealer onboarding, territory/ZIP code updates and Salesforce integrations
• Work directly with dealer partners, media vendors and third-party technology partners to troubleshoot issues
• Provide clear communication and escalation of business-critical production issues
• Ability to independently investigate issues and work hands-on within Salesforce is critical

Key Skills

Education

Bachelor's degree