Description

You will own the administration, troubleshooting, and integration support of the Salesforce platform.

This role is remote.

Responsibilities

• Manage production incidents, troubleshoot lead flows, and resolve API and Salesforce Flow automation issues.
• Execute bulk data operations, validation, and cleansing using Salesforce Data Loader or equivalent ETL tools.
• Track defects, incidents, and enhancements in Jira, coordinating with development teams to drive resolution.
• Perform user acceptance testing and validate production releases.
• Support dealer onboarding and territory updates while troubleshooting issues with media vendors and third-party partners.

Required Skills

• 5+ years of hands-on Salesforce platform administration and troubleshooting experience.
• Proficiency with ETL processes, data validation, and bulk updates.
• Strong understanding of Salesforce integrations, APIs, and automation flows.
• Experience managing incidents and workflows via Jira.
• Ability to conduct UAT and validate production releases.
• Bachelor's degree in a relevant field.

Preferred Skills

• Experience supporting dealer or partner ecosystems.
• Proven ability to independently investigate and resolve complex platform issues.

Key Skills

Education

Bachelor's degree