Description

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce to address business and operational challenges.
• Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.
• Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
• Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.
• Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
• Collaborate with solution architects and product teams to translate business requirements into scalable technical solutions.
• Conduct solution workshops, demonstrations, and technical discussions with business and customer stakeholders.
• Monitor, evaluate, and continuously improve AI agent performance, reliability, security, and adoption.
• Contribute to DevOps, CI/CD, governance, and best practices for Salesforce and AI implementations.
• Build and maintain technical documentation, solution designs, deployment guides, and knowledge assets.

What You'll Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 5+ years of experience in Salesforce development, architecture, or enterprise application implementation.
• Hands-on experience designing and deploying AI-powered applications and agentic workflows.
• Strong understanding of Salesforce Agentforce, Einstein AI, Data Cloud, and Salesforce platform capabilities.
• Experience integrating Salesforce with enterprise systems using APIs, middleware, and integration technologies.
• Strong problem-solving and consulting skills with the ability to engage directly with business stakeholders.
• Experience working in Agile environments and participating in end-to-end solution delivery.
• Excellent communication and presentation skills with customer-facing experience.

Must-Have Skills

• 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
• Salesforce Agentforce implementation (Required).
• Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.
• Experience building AI solutions using LLMs, prompt engineering, RAG, and agentic workflows.
• Experience integrating Salesforce with enterprise applications through REST APIs, GraphQL, middleware, and cloud services.
• Experience with AI orchestration frameworks and model integration.
• Strong understanding of cloud platforms (AWS, Azure, or GCP).
• Experience working directly with business stakeholders and customers in a solution delivery or consulting model.
• Proficiency in Apex, Lightning Web Components (LWC), Salesforce Flows, and Salesforce APIs.
• Experience with DevOps, CI/CD pipelines, version control, and deployment automation

Key Skills

Education

Bachelor's degree