Description

You will own the design, configuration, and optimization of enterprise-scale Salesforce CRM and PRM solutions. You act as the functional expert bridging business requirements with platform capabilities.

Responsibilities

• Design, configure, and maintain Salesforce Sales Cloud and Marketing Cloud features, including user management, security, flows, and custom objects.
• Translate business requirements into technical specifications, documenting use cases, process flows, and system logic.
• Manage the full SDLC for Salesforce projects, from scoping and timeline management to U scripting and user acceptance testing.
• Develop and maintain dashboards using Einstein Analytics or Tableau CRM to deliver actionable business insights.
• Support data integrity, governance, and compliance across large-scale datasets and complex sales channels.

Required Skills

• 5+ years of experience as a Business Analyst with strong Salesforce administration expertise.
• Active Salesforce Administrator Certification required.
• Active Salesforce Marketing Cloud Consultant certification required.
• Deep functional knowledge of Sales Cloud, Marketing Cloud, and AppExchange ecosystem.
• Hands-on configuration experience: profiles, permission sets, role hierarchy, sharing rules, flows, and Lightning pages.
• Proficiency in Agile/Scrum delivery models and SDLC project management.
• Experience documenting requirements using Jira, Confluence, and Microsoft Office Suite.
• BS or equivalent degree in Business Management, Computer Science, Engineering, or related discipline.

Preferred Skills

• Experience in Consumer, Retail, or Enterprise channel sales operations.
• Ability to design Einstein Analytics/Tableau CRM dashboards.

Key Skills

Education

Any Gradute