Description

You will act as a functional expert to bridge the gap between business requirements and Salesforce platform capabilities for enterprise-scale CRM and PRM projects.

Responsibilities

• Partner with business teams to understand requirements in channel sales, merchandising, and retail processes to propose scalable solutions.
• Manage the full SDLC from mobilization and scoping through to requirements, design, testing, and implementation.
• Configure platform features including user management, profiles, permission sets, role hierarchies, custom objects, flows, and lightning pages.
• Execute User Acceptance Testing (UAT) by writing scripts and securing formal sign-offs from end users.
• Design and implement reports, dashboards, and alerts to deliver actionable business insights.

Required Skills

• 5+ years of experience as a Business Analyst with hands-on Salesforce administration experience.
• Certified Salesforce Administrator and Salesforce Marketing Cloud Consultant.
• Deep expertise in Sales Cloud and Marketing Cloud functionality and best practices.
• Proven experience in platform configuration: validation rules, workflows, process builder, flows, and managed packages.
• Strong background in SDLC project management, including scoping, timeline management, and documenting use cases or swim lane diagrams.
• Experience working within Agile and Scrum delivery models.
• Proficiency with Jira, Confluence, and Microsoft Office Suite.
• Ability to determine if requirements necessitate configuration, customization, or external system integrations.
• Knowledge of system security, controls, and data integrity governance.
• Experience managing large-scale, complex datasets using Salesforce data tools.

Preferred Skills

• Experience designing and implementing dashboards on Einstein Analytics or Tableau CRM.
• Background in Sales operations, partner management, or enablement.

Key Skills

Education

Any Gradute