Description

You own the planning, delivery, and management of Customer Success projects, including sales campaigns, solution deployments, and OKR deliverables.

Responsibilities

• Plan, deliver, and manage Customer Success projects and strategic initiatives across multiple teams.
• Lead cross-functional efforts to meet strategic KPIs for CS Operations, providing direction and mentorship to analysts.
• Collaborate with SMEs to define business requirements and translate them into technical solutions that meet strategic goals.
• Design and implement business informatics solutions using customer insights to manage customer opportunity and risk.
• Advise business leaders on opportunities to become more digital, scalable, and data-driven, championing AI and automation.

Required Skills

• 8+ years of related work experience, with Customer Success or Healthcare experience preferred.
• Bachelor's degree in a relevant discipline.
• Deep expertise leveraging Customer Success analytical tools (e.g., Salesforce, Gainsight, Tableau, Power BI, S3, Python) for reporting strategy.
• Advanced experience with data integration fundamentals, including Python and SQL.
• Proven ability to influence and collaborate with cross-functional leaders across the enterprise.
• Experience leading complex, ad hoc analyses and reporting projects for senior leadership.
• Strategic ownership in designing and implementing comprehensive reporting and dashboarding strategies.

Key Skills

Education

Bachelor's degree