Description

Position Overview

We are seeking an experienced Salesforce Application Architect to lead the design, architecture, and delivery of complex Salesforce implementations across our enterprise. This role bridges business strategy and technical execution — translating stakeholder requirements into scalable, governed, and future-proof Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud / Agentforce Marketing, and the Agentforce AI platform.

You will serve as a trusted advisor to clients and internal teams alike, owning end-to-end solution design, platform governance, and technical standards across multi-cloud deployments. This is a senior individual contributor and team leadership role with mentoring other team members.

Key Responsibilities

Solution Design & Architecture

• Lead end-to-end solution architecture for complex, multi-cloud Salesforce implementations including Sales Cloud, Service Cloud, Experience Cloud, and Agentforce
• Translate business requirements into scalable data models, integration patterns, and automation frameworks
• Design agentic AI workflows using Agent force Builder, Prompt Builder, and Einstein AI capabilities
• Define platform standards for Apex, Lightning Web Components (LWC), and Flow automation
• Evaluate build vs. buy decisions, AppExchange solutions, and custom development trade-offs
• Produce architecture decision records (ADRs), solution design documents, and technical specifications

Stakeholder Engagement

• Facilitate requirements workshops and discovery sessions with C-suite, business owners, and technical teams
• Present solution designs and architectural recommendations to executive stakeholders
• Serve as the primary technical escalation point throughout delivery lifecycles
• Partner with business analysts, project managers, and delivery leads to ensure alignment between technical design and business outcomes

Technical Leadership & Governance

• Establish and enforce coding standards, DevOps practices, and release management frameworks using DevOps Center and CI/CD pipelines
• Oversee architecture reviews and ensure solutions adhere to Salesforce Well-Architected principles
• Lead platform governance including permission governance, Einstein Trust Layer configuration, and org-level AI controls
• Champion data quality, security, and compliance standards across all Salesforce environments
• Mentor and upskill junior developers and administrators on Salesforce best practices

AI & Agent force Strategy

• Design and govern AI-assisted development and testing lifecycles using Agent force Testing Center, Data Cloud Sandboxes, and Digital Wallet monitoring
• Architect governed Agent force adoption programs — from pilot through enterprise rollout — leveraging Agent force Analytics and Utterance Analysis
• Define AI observability strategies including prompt audit logging, toxicity monitoring, and adoption measurement
• Evaluate and integrate third-party MCP servers and Agent Exchange solutions into agent workflows

Pre-Sales & Practice Development

• Support pre-sales activities including RFP responses, solution demonstrations, and effort estimation
• Contribute to practice IP, reusable accelerators, and internal knowledge repositories
• Stay current with Salesforce releases (3x per year) and emerging AI capabilities, acting as an internal thought leader

Required Qualifications

Experience

• 10+ years of Salesforce experience with at least 5 years in an architecture or lead technical role
• Proven track record delivering large-scale, multi-cloud Salesforce programs ($1M+ in scope)
• Hands-on experience with Apex, LWC, Salesforce Flow, SOQL, and REST/SOAP integrations
• Experience with DevOps tooling: Salesforce DevOps Center, Git, Copado, Gearset, or equivalent
• Working knowledge of Agent force, Einstein AI features, and Data Cloud

Education

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience

Preferred Qualifications

• Experience with Salesforce Industries (Vlocity) or vertical clouds (Financial Services, Health, Public Sector)
• Familiarity with MuleSoft, Tableau, or Slack integrations within the Salesforce ecosystem
• Background in enterprise architecture frameworks (TOGAF, BIAN, or equivalent)
• Prior consulting or systems integrator experience
• Experience leading cross-functional, globally distributed teams

Salesforce Certifications

Candidates must hold at minimum the following active Salesforce certifications at time of application:

• Salesforce Certified Application Architect     
• Salesforce Certified System Architect          
• Salesforce Certified Data Architect  
• Salesforce CertifiedB2C / B2B Solution Architect(preferred)

Additional preferred certifications:

• Sales Cloud Consultant, Service Cloud Consultant, Platform Developer I & II, Agent force Specialist

Key Skills

Education

Any Graduate