Description

Job Description MUST HAVE:

• CRM Analytics Development
• Must be certified at least 1 certification Salesforce CRM and Salesforce CRM Analytics (formerly Einstein Analytics/Tableau CRM)
• Design, build, and maintain custom analytics solutions using Salesforce CRM Analytics (Einstein Analytics/Tableau CRM).
• Develop interactive dashboards, datasets, and reports to track key performance indicators (KPIs) across the organization.
• Ensure data accuracy, scalability, and efficiency in CRM analytics reporting.
• Data Integration: Integrate data from Salesforce and various third-party systems (ERP, marketing platforms, etc.) to build a cohesive analytics solution.
• Design and manage data pipelines using Salesforce Dataflows, SOQL, SQL, MuleSoft, or other ETL tools.
• Collaborate with IT and data engineering teams to ensure seamless integration and synchronization of data.
• Business Intelligence: Conduct deep data analysis and develop actionable insights to support business decisions.
• Collaborate with business stakeholders to understand their reporting and analytical needs.
• Provide recommendations based on data analysis to improve customer relationship management strategies.
• Automation & Optimization: Create and manage automations for data processes using Salesforce tools like Process Builder, Apex, and Flow.
• Optimize existing reports and dashboards for better performance and user experience.
• Collaboration: Work closely with cross-functional teams such as Sales, Marketing, Customer Support, and Operations to understand their data requirements.
• Train end-users on how to access and interpret Salesforce CRM analytics tools and reports.
• Act as a technical subject matter expert on Salesforce CRM analytics.
• Strategic thinker who can work cross-functionally to provide data-driven insights and solutions that will help optimize business performance and enhance decision-making experience as a Lead for at least 3 end-to-end implementations
• Stakeholder management and cross functional team collaboration for design and solution discussions.
• Thorough understanding of limitations with CRMA implementations and possible real-time workarounds.
• Strong foundational understanding and experience with CRMA Architecture.
• Salesforce Certified Einstein Analytics and Discovery Consultant (preferred)
• Salesforce Certified Administrator
• Strong experience in data modeling, SOQL, Apex, and Salesforce Lightning.
• Proficiency in SQL and experience with data integration tools such as MuleSoft, Informatica, or similar ETL technologies.
• Experience in building complex dashboards and data visualizations using Salesforce Analytics or similar tools (e.g., Tableau, Power BI)

Key Skills

Education

Any Graduate