Description

Must-Have Qualifications:

8–14 years of overall professional experience.

Hands-on experience in Salesforce Architecture and Solution Design.

Proven experience working on Salesforce implementation and development projects.

Strong hands-on experience with Salesforce Service Cloud.

Strong technical acumen with experience in technical program management (TPM), stakeholder management, and process optimization.

Experience driving critical business initiatives, managing program planning, risk management, communication, and implementation.

Ability to identify technical bottlenecks, resolve roadblocks, and balance business requirements against technical constraints.

Experience leading and managing cross-functional technical programs involving multiple interrelated projects.

Ability to collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities.

Experience managing complex program deliverables, timelines, milestones, and dependencies across multiple teams.

Experience developing scalable cross-organizational processes, mechanisms, metrics, and KPIs.

Ability to influence short-term and long-term product and technical strategies.

Strong experience in risk assessment, risk mitigation planning, issue escalation, and stakeholder communication.

Experience collaborating with Product Management to evaluate trade-offs and align business needs with technical considerations.

Experience managing intake queues, prioritizing and triaging requests, assigning tasks, and tracking delivery against business objectives.

Bachelor's degree in Computer Science

Key Skills

Education

Bachelor's degree