Description

Key Responsibilities
Architecture & Design
• Lead the end-to-end solution architecture for Salesforce implementations leveraging Health Cloud and Life Sciences Cloud (LSC), with deep focus on Patient Services Programs (PSP).
• Design robust patient data models using the Unified Patient Record, Care Plans, Patient Journeys, and Life Sciences industry data model.
• Architect solutions for key Patient Services capabilities:
• Patient enrollment & onboarding
• Insurance benefits verification & re-verification
• Hub services & case management
• Therapy orchestration & adherence programs
• Personalized next-best-action / patient engagement
• Adverse event / pharmacovigilance intake & reporting
• Savings / copay assistance programs
• Patient portals and self-service experiences
Technical Leadership
• Define technical strategy, integration architecture, security & sharing model, and governance for multi-org or hyper-cloud environments.
• Design high-performance, scalable solutions using Apex, Lightning Web Components (LWC), Flows, OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures), Einstein, and Agentforce.
• Lead complex integrations with external systems (e.g., Veeva, IQVIA, specialty pharmacies, patient hub vendors, EHR/EMR, claims systems, PV systems, middleware like MuleSoft).
• Ensure solutions follow Salesforce Well-Architected principles, governor limits, and performance best practices.
Compliance & Industry Expertise
• Deep understanding of Life Sciences / Pharma regulatory and compliance requirements in patient services.
• Implement secure, auditable designs compliant with HIPAA, GxP, PHI, PDPA, and other regional regulations.
• Design data privacy, consent management, and audit trail capabilities.
Delivery & Collaboration
• Collaborate with business stakeholders (Patient Services, Medical, Commercial, IT, Compliance) to translate requirements into scalable technical designs.
• Provide technical leadership and mentorship to development teams, solution consultants, and junior architects.
• Conduct design reviews, code reviews, and org health assessments.
• Support pre-sales activities, estimations, and roadmap definition when required.
Required Qualifications & Experience
• 8+ years of hands-on Salesforce experience, with at least 4–5 years as a Technical/Solution Architect.
• Strong expertise in Salesforce Health Cloud (must-have) and Life Sciences Cloud (highly preferred).
• Proven experience delivering Patient Services / Patient Support Programs solutions for Pharmaceutical clients.
• Deep knowledge of OmniStudio (Vlocity) components.
• Strong command of:
• Apex, LWC, Lightning Flows
• Integration patterns (REST/SOAP, MuleSoft, ETL tools)
• Security & Sharing (OWD, Sharing Rules, Permission Sets, Profiles)
• Data architecture & large data volume handling
• Certifications (preferred):
• Salesforce Certified Technical Architect (CTA) or Application Architect / System Architect path
• Health Cloud Accredited Professional
• Life Sciences Cloud / OmniStudio certifications
• Service Cloud Consultant, Platform Developer I & II
Preferred Skills & Experience
• Prior experience working in Pharma / Life Sciences organizations or consulting for Pharma clients.
• Knowledge of Veeva CRM and integration patterns between Veeva and Salesforce Health/Life Sciences Cloud.
• Experience with Einstein AI, Prediction Builder, Next Best Action, and Agentforce for patient services.
• Familiarity with HL7, FHIR, and healthcare interoperability standards.
• Experience with CI/CD (Salesforce DX, Copado, Gearset, Jenkins), DevOps practices, and release management.
• Excellent communication, stakeholder management, and documentation skills.
Personal Attributes
• Strong business acumen with the ability to translate complex patient services processes into technical solutions.
• Proactive, hands-on mindset (this is not a pure "PowerPoint” architect role).
• Passion for improving patient outcomes through technology.
• Ability to thrive in ambiguous, fast-evolving regulated environments

Key Skills

Education

Bachelor's degree