Description

You will design and implement complex Salesforce solutions for Service Cloud and contact center environments, owning the full lifecycle from business requirements to technical delivery.

Responsibilities

• Design and implement scalable Salesforce solutions, including customizations and data migrations.
• Lead architectural decisions and define technical strategies across the organization.
• Integrate Salesforce with third-party systems such as ERP, marketing automation, telephony, and analytics platforms.
• Manage API integrations and contact center service implementations.
• Mentor development teams and translate business needs into robust technical solutions.

Required Skills

• 15+ years of experience in Salesforce development and architecture.
• Deep expertise in Service Cloud and contact center solutions.
• Proficiency in Apex, Visualforce, and Lightning Web Components (LWC).
• Hands-on experience with Salesforce APIs (SOAP, REST).
• Proven track record in API integration and complex data migrations.
• Strong understanding of CRM principles, sales processes, and customer service operations.

Preferred Skills

• Salesforce Certified Technical Architect (CTA) or Certified Application Architect (CAA) certification.
• Advanced degree in a technical field.

Key Skills

Education

Any Graduate