Description

You will act as the bridge between business stakeholders and technical teams for Salesforce implementations.

Responsibilities

• Gather, elicit, and document business needs from stakeholders via workshops and meetings.
• Analyze current processes, identify gaps, and design future-state solutions within Salesforce.
• Translate requirements into user stories, process flows, data models, and technical specifications.
• Manage the product roadmap, backlog refinement, and scope for Salesforce projects using Agile/Scrum.
• Support User Acceptance Testing (UAT) and ensure business readiness for new releases.

Required Skills

• 5+ years of experience in a Business Analysis role.
• Deep functional knowledge of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud.
• Proficiency in declarative configuration tools (Flows, Validation Rules, objects, fields).
• Experience with Salesforce CPQ.
• Working knowledge of Agile/Scrum methodologies.
• Ability to model processes using UML and create AsIs/ToBe diagrams.
• Familiarity with data migration and system architecture.
• Strong technical and non-technical presentation skills.

Key Skills

Education

Any Gradute