Description

Job Description-
Key Responsibilities
Gather, analyze, and document business requirements for Salesforce implementations and enhancements
Translate business needs into functional specifications and user stories
Work closely with stakeholders, developers, and admins to deliver scalable Salesforce solutions
Configure Salesforce features such as workflows, validation rules, reports, and dashboards
Conduct gap analysis and recommend process improvements
Participate in UAT (User Acceptance Testing) and ensure quality deliverables
Provide support for production issues and system enhancements
Maintain documentation including BRD, FRD, and process flows
Required Skills
Strong experience as a Business Analyst in Salesforce projects
Hands-on knowledge of Salesforce modules like:
Sales Cloud
Service Cloud
Experience Cloud (preferred)
Experience with Agile/Scrum methodology
Strong stakeholder management and communication skills
Knowledge of integrations, APIs, and data migration is a plus
Familiarity with tools like JIRA, Confluence
Certifications (Mandatory / Preferred)
Salesforce Certified Administrator
Salesforce Certified Business Analyst (Highly Preferred)
Salesforce Platform App Builder (optional but beneficial)

Key Skills

Education

Any Graduate