Description

You will act as a technical lead for Salesforce implementations, bridging business requirements and technical execution.

This role is on-site.

Responsibilities

• Develop and document business and functional requirements, including functional design documents and securing sign-offs.
• Support the presales process by providing estimations, drafting Statements of Work (SOW), and managing scope changes.
• Lead customer demonstrations and build demo capabilities to showcase solution value.
• Collaborate with technical teams to explain requirements and assist QA with test case review and UAT.
• Drive change management support and define go-to-market approaches in coordination with sales and marketing.

Required Skills

• 8+ years of professional experience with hands-on knowledge in deploying Service Cloud and Knowledge.
• Proven expertise in Salesforce CRM, specifically Service Cloud and Sales Cloud.
• Experience completing at least 2 to 3 full lifecycle implementations.
• Strong hands-on Salesforce configuration skills.
• Deep understanding of business processes involving Cases, Knowledge, and Customer 360.
• Proficiency in SOW drafting and Salesforce solutions.
• Solid grasp of approval principles, work processes, and security controls within CRM platforms.
• Ability to manage project risks and provide change management support.

Preferred Skills

• Salesforce Administrator certification.
• MBA degree.

Key Skills

Education

Any Graduate