Description

Analyze and document business requirements for Order Management processes within the Salesforce ecosystem to design scalable solutions.

This role is hybrid.

Responsibilities

• Analyze and document business requirements for Order Management processes within the Salesforce ecosystem.
• Translate business needs into functional specifications, user stories, and process flows.
• Configure and support Salesforce Order Management, Sales Cloud, and related integrations.
• Coordinate with developers and QA teams for testing, deployment, and production support activities.
• Drive UAT sessions, user training, and process improvement initiatives for order lifecycle management.

Required Skills

• 5+ years of experience in Salesforce business analysis or solution design.
• Deep knowledge of Salesforce Order Management and Sales Cloud.
• Experience integrating Salesforce with ERP, payment, and fulfillment systems.
• Ability to collaborate effectively with Product Owners and technical teams.
• Strong understanding of end-to-end order lifecycle management.
• Experience driving UAT sessions and troubleshooting system issues.
• Bachelor's degree (Any Graduate).

Preferred Skills

• Experience with process improvement initiatives aligned with business goals.
• Proven track record in production support and system performance monitoring.

Key Skills

Education

Any Gradute