Description

You serve as the primary interface between Sales, Channel teams, and IT to design and implement Salesforce solutions.

6 to 8 years of experience as a Senior Business System Analyst.

Responsibilities

• Partner with Sales and Channel teams to identify, design, and implement CRM applications and streamline business processes.
• Translate functional requirements into detailed technical specifications during IT and business grooming sessions.
• Own the PRM process as the single point of contact, managing related CRM capabilities and integrations.
• Lead the discovery phase for Channel projects to drive critical design decisions.
• Guide the team through regression, UAT, and system integration testing for new and existing SFDC applications.

Required Skills

• 5+ years of Salesforce configuration and design experience, specifically with PRM and Partner Communities.
• Hands-on experience with Experience Cloud, including Community setup, Incentive management, MDF, and Sales Engagement tools.
• Proven ability to design and implement Salesforce objects, workflow rules, and custom layouts.
• Deep understanding of the Lead to Quote process and SaaS, HW, SW, and Maintenance business models.
• Expertise in creating requirement definitions, user stories, functional specifications, and test cases.
• Experience working within Agile methodologies, preferably SAFe Agile.

Preferred Skills

• Strong analytical skills for business process design and cross-functional dependency mapping.
• Ability to conduct root cause analysis and train users on new tools and procedures.

Key Skills

Education

Any Graduate