Description

Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.

Utilize Salesforce Admin knowledge to configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards.

Conduct workshops, process mapping sessions, gap analysis, and solution discussions.

Create business requirements documents (BRDs), user stories, process flows, acceptance criteria, and functional specifications.

Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle.

Support backlog grooming, sprint planning, UAT, release validation, and change management activities.

Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes.

Support data analysis, data quality initiatives, reporting, and business metrics tracking.

Understand Salesforce integrations, APIs, security model, and Agile delivery methodologies.

Strong communication, stakeholder management, problem-solving, and analytical skills.

Certifications

Salesforce Business Analyst Certification (Prefer)

Salesforce Certified Administrator

Key Skills

Education

Bachelor's degree