Description

Act as a CRM business analyst for the global Salesforce team, balancing business analysis with technical administration and configuration.

Responsibilities

• Design, develop, and support customer applications and objects within Salesforce.com.
• Gather and document business requirements through stakeholder workshops and direct interaction.
• Challenge existing business processes to simplify solutions using native SFDC platform capabilities.
• Outline pros, cons, and technical options for proposed solutions.
• Manage project workflows using Scrum or Agile methodologies.

Required Skills

• 6+ years of experience in business analysis.
• 5+ years of hands-on experience with Salesforce.com.
• Proven admin and configuration capabilities within SFDC.
• Experience with Salesforce Community Cloud and Lightning.
• Active Salesforce (SFDC) certifications.
• Experience facilitating workshops with executives, managers, and SMEs.
• Proficiency in Agile or Scrum methodologies.
• Strong verbal and written communication skills for professional stakeholder interaction.

Preferred Skills

• Any Graduate.

Key Skills

Education

Any Graduate