Description

· Collaborate with business partners, Product Owners, and cross-functional stakeholders to elicit, analyze, and document business requirements. · Translate high-level business needs into detailed, executable user stories, acceptance criteria, and process flow diagrams. · Actively participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, backlog grooming, and retrospectives. · Manage and maintain the product backlog in Jira, ensuring work notes are maintained and blockers are removed to guarantee successful deployments. · System Analysis & Solution Design (30%) · Analyze current-state business processes and identify opportunities to automate functions and improve efficiency using the Salesforce platform. · Partner with Salesforce Developers and Architects to ensure the proposed technical solutions meet the business requirements and adhere to Salesforce best practices. · Assist in evaluating the impact of new Salesforce releases and features on existing customizations and workflows. · Quality Assurance & Testing (15%) · Define, develop, and implement test conditions and plans. · Perform functional testing and coordinate User Acceptance Testing (UAT) with business stakeholders. · Troubleshoot and research systemic issues or defects, performing deep-dive root cause analysis and partnering with the development team on remediation. · Training & Documentation (15%) · Create and maintain comprehensive project documentation, system workflows, and training materials in Confluence. · Serve as a "train the trainer" resource, providing ongoing support and education to ensure business users can navigate new Salesforce features effectively. · Deliver digestible technical presentations and release notes to non-technical leadership

Key Skills

Education

Bachelor's degree