Description

You will facilitate requirements development and support Salesforce implementation projects.

Responsibilities

• Elicit current state pain points and uncover gaps in CRM best practices.
• Initiate and lead design discussions with the technical team and document solution options.
• Build a clear requirements development strategy for each customer engagement.
• Perform business process modeling, user experience modeling, and basic technical architecture diagramming.

Required Skills

• 5+ years of working experience.
• Salesforce implementation experience.
• Experience documenting requirements in User Story format.
• Proficiency with Salesforce and SFDC Service Cloud.
• Ability to synthesize technical and business information.
• Experience leading discovery workshops and solution presentations.
• Experience working with offshore teams across time zones.
• Ability to build and demonstrate prototypes in Salesforce.

Key Skills

Education

Any Gradute