Description

You will serve as a functional lead focusing on Salesforce Health Cloud and Service Cloud implementations.

Responsibilities

• Facilitate requirements gathering and document detailed functional, technical, reporting, and data requirements.
• Lead solution evaluations, fit-gap analysis, and design documentation.
• Create and maintain project artifacts, business process flows, mockups, personas, and user journeys.
• Support PI Planning and roadmaps by identifying dependencies, risks, and creating user stories.
• Manage User Acceptance Testing (UAT) and training delivery to ensure smooth go-live and user adoption.

Required Skills

• 10+ years of experience in Salesforce Business Analysis and requirement gathering.
• 8+ years of experience gathering requirements for custom applications on Salesforce Health Cloud and Service Cloud.
• 5+ years of experience designing business solutions with Salesforce Lightning Cloud Platform.
• Expertise in Salesforce configuration including Roles, Profiles, Permission Sets, Sharing Rules, Approval Processes, and Validation Rules.
• Proficiency in Agile/Scrum and Waterfall methodologies.
• Strong knowledge of Salesforce capabilities and functional flows.
• Salesforce Health Cloud certification (mandatory).
• Salesforce Certified Business Analyst, Administrator, or Platform App Builder certifications.
• Experience with SAFe methodologies.

Key Skills

Education

Any Gradute