Description

You will lead business and functional analysis for Salesforce banking domain projects, focusing on Private Banking, Corporate Banking, Institutional Banking, Trade Finance, Client Services, Complaints Handling, and KYC/KYB desks.

Responsibilities

• Conduct workshops and interviews to gather, analyze, and document requirements for Salesforce Sales Cloud implementations.
• Define user stories, process flows, and use cases, translating business needs into technical specifications.
• Collaborate with developers and administrators to ensure accurate implementation and monitor project progress.
• Evaluate existing configurations to recommend improvements and support UAT and issue resolution during deployment.
• Create business cases and mentor junior analysts to improve business analysis practices within the Salesforce domain.

Required Skills

• 10+ years of experience as a Salesforce Business Analyst.
• Deep expertise in Salesforce Sales Cloud implementation, design, and optimization.
• Proven background in banking domains including Private, Corporate, and Institutional Banking.
• Strong skills in KYC/KYB, Trade Finance, and Client Services processes.
• Ability to create business cases and define user stories for complex financial workflows.
• Experience facilitating UAT and supporting technical teams during deployment.
• Excellent communication skills to act as a liaison between business stakeholders and technical developers.

Key Skills

Education

Any Gradute