Description

Own the end-to-end management of CRM user requests, from initial analysis and documentation to developer handoff and release testing.

This role is hybrid.

Responsibilities

• Translate business needs into technical specifications and functional design documents for IT and business divisions.
• Develop use cases, screen mockups, and process maps to define clear functional requirements.
• Coordinate internal system release testing and lead User Acceptance Testing (UAT), including managing test scripts.
• Produce system documentation, including logical data models, gap analysis, and detailed design documents.
• Extract data and evaluate report options to support system enhancements and integrated web systems.

Required Skills

• Minimum 5 years of experience as a CRM Business Analyst or Business Systems Analyst.
• Direct experience with Salesforce Sales Cloud.
• Proven ability to conduct UAT and design detailed test plans and solution test scripts.
• Proficiency in Google Suite, specifically Docs, Sheets, and Slides.
• Experience with Lucid Charts for process mapping and system diagrams.
• Strong ability to analyze and document complex business processes and technical system environments.
• Background in project management principles and requirements gathering.

Preferred Skills

• Salesforce certifications.
• Knowledge of CRM solutions applicable to the commercial real estate industry.

Key Skills

Education

Any Graduate