Description

You will lead the transition from Salesforce Classic to Lightning, defining future-state solutions and driving adoption.

This role is remote.

Responsibilities

• Conduct discovery sessions and requirement elicitation workshops to translate business needs into user stories and acceptance criteria.
• Identify gaps and inefficiencies in current-state processes, designing declarative solutions including workflows, validation rules, and reports.
• Collaborate with Product Owners to drive backlog grooming, prioritization, and sprint planning.
• Support UAT planning, coordination, and defect resolution while providing training and change management support.
• Maintain comprehensive documentation, including process flows, data models, and functional specifications.

Required Skills

• 10+ years of Salesforce Business Analyst experience.
• Proven experience leading Salesforce Classic to Lightning migration projects.
• Strong expertise in Sales Cloud and Service Cloud, including Lightning Experience features and limitations.
• Proficiency in requirement gathering, process mapping, and documentation (BRD, FRD, user stories).
• Agile/Scrum experience with tools such as Jira, ADO, and Confluence.
• Excellent stakeholder management and client-facing communication skills.
• Insurance domain knowledge.

Preferred Skills

• Salesforce certifications (Administrator, Business Analyst).
• Experience with Lightning Readiness Reports, Usage App, and adoption metrics.
• Exposure to DevOps, CI/CD, and release management.

Key Skills

Education

Bachelor's degree