Description

You will act as the primary liaison between Development and Operations teams for Salesforce applications, including Industry CPQ, Sales Cloud, Service Cloud, and Field Service.

Responsibilities

• Lead requirement elicitation for enhancements and support needs.
• Translate technical design and configuration into clear business process documentation for Operations.
• Ensure bug fixes align with business requirements and operational feasibility.
• Provide training, knowledge transfer, and process walkthroughs to the Operations team.
• Identify operational gaps and recommend efficiencies while adhering to governance standards.

Required Skills

• 5-7 years of experience, with 5+ years specifically as a Salesforce Business Analyst in support or operations roles.
• Strong functional knowledge of Industry CPQ, Sales Cloud, Service Cloud, and Field Service.
• Hands-on experience documenting requirements, workflows, user stories, and acceptance criteria.
• Demonstrated ability to translate technical configurations into operational processes for non-technical staff.
• Proficiency in Agile methodologies for iterative enhancements and support.
• Strong stakeholder management skills to balance developer priorities with operational needs.
• Expertise in Business Analyst, Administrator, CPQ Specialist, Service Cloud Consultant roles.
• Strong problem-solving ability within SLA-driven environments.

Preferred Skills

• Salesforce certifications or Field Service Consultant certification.
• Prior experience in Application Support, Managed Services, or Salesforce COE models.

Key Skills

Education

Bachelor's degree