Description

You will act as the liaison between business stakeholders and technical teams to deliver Salesforce solutions.

Responsibilities

• Elicit, document, and analyze business requirements from stakeholders.
• Translate business needs into functional specifications for Salesforce features.
• Collaborate with technical teams to design scalable Salesforce solutions.
• Coordinate and execute User Acceptance Testing (UAT) to ensure solution quality.
• Analyze system performance and recommend optimizations.

Required Skills

• 8+ years in business analysis, preferably focused on Salesforce projects.
• Proficiency in Salesforce CRM (Sales Cloud, Service Cloud).
• Experience with SOQL and data management practices.
• Familiarity with process mapping, wireframing, and requirements documentation.
• Understanding of Agile methodologies.
• Strong problem-solving and communication abilities.
• Experience configuring custom objects, workflows, and validation rules.

Preferred Skills

• Salesforce Administrator and Platform App Builder certifications.
• Agile/CSM certifications.

Key Skills

Education

Any Gradute