Salesforce Business Analyst

You will act as the bridge between business needs and technology implementation within a large enterprise setting.

Responsibilities

• Analyze business requirements to ensure Salesforce CRM and Service Cloud Voice align with enterprise needs.
• Collaborate with cross-functional teams to define and document complex workflows.
• Engage directly with stakeholders and leadership to gather and validate requirements.
• Coordinate work across multiple teams in enterprise-level delivery models.

Required Skills

• 7+ years of proven Salesforce Business Analyst experience.
• Strong, hands-on expertise with Salesforce CRM, with deep CRM knowledge required.
• Demonstrated expertise in Service Cloud Voice.
• Solid understanding of Agile methodologies and delivery models.
• Experience collaborating with cross-functional teams in large-scale organizations.
• Ability to handle complex workflows and multi-team coordination.
• Strong communication and presentation skills for stakeholder engagement.