Description

Job Summary:

We are seeking an experienced Analyst to collaborate with business and IT teams in gathering requirements, improving processes, and supporting Salesforce solutions. This role involves translating business needs into functional specifications, supporting system enhancements, and ensuring the successful delivery of scalable Salesforce-based solutions.

Responsibilities:

• Gather, analyze, and document business and technical requirements related to Salesforce.
• Translate business needs into functional specifications for development teams.
• Act as a liaison between business stakeholders and IT teams.
• Perform gap analysis and recommend process improvements using Salesforce capabilities.
• Support configuration and testing of objects, workflows, validation rules, reports, and dashboards.
• Maintain process flows, data maps, and project documentation.
• Conduct user training and support change management initiatives.
• Assist with Salesforce enhancements and project delivery in an Agile environment.

Required Skills & Certifications:

• Bachelor’s degree.
• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
• At least 2 years of Salesforce experience.
• Strong understanding of Sales Cloud, Service Cloud, or related Salesforce modules.
• Experience gathering and documenting business and technical requirements.
• Familiarity with Agile methodologies such as SCRUM / SAFe and tools like JIRA or Azure DevOps.
• Strong communication, analytical, and problem-solving skills.

Preferred Skills & Certifications:

• Salesforce Administrator (ADM 201) or Business Analyst certification.
• Experience with data migration, integration tools, or Salesforce APIs.
• Knowledge of Salesforce reporting and dashboard tools.
• Experience working with cross-functional teams on enterprise system improvements

Key Skills

Education

Any Graduate