Description

You will split your time between Salesforce administration and business analysis, owning the release pipeline and requirement translation.

This role is on-site.

Responsibilities

• Perform Salesforce administration tasks, including Omni Channel setup and building Flows.
• Gather requirements from business stakeholders and translate them into strong user stories.
• Manage deployments using VS Code within an Agile/Scrum framework.
• Collaborate with developers to deliver solutions that meet business needs.

Required Skills

• 8+ years of experience in Salesforce.
• Certified Salesforce Administrator.
• 6+ years of experience as a Business Analyst.
• 5+ years of experience with Service Cloud in a call center environment.
• Proficiency in building Flows.
• Experience deploying with VS Code.
• Strong requirement gathering skills.
• Experience in Agile/Scrum environments.

Preferred Skills

• Certified Advanced Administrator.
• Hands-on configuration experience with Health Cloud.
• Experience building basic Lightning Web Components (LWCs).

Key Skills

Education

Any Graduate