Description

•            Collaborate with Product Owners to define and maintain prioritized product backlogs.

•            Lead backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for delivery.

•            Ensure alignment between business priorities and technical feasibility across Salesforce workstreams.

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Solution Design Support

•            Work closely with Solution Architects and Technical Teams to translate business requirements into solution designs.

•            Support decision-making on configuration vs. customization, ensuring optimal use of Salesforce out-of-the-box capabilities.

•            Validate that proposed solutions meet business requirements and comply with enterprise standards.

•            Ensure continuous alignment between business expectations and delivery outcomes.

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Stakeholder Management & Communication

•            Act as the primary liaison between business stakeholders and delivery teams.

•            Facilitate workshops, requirement sessions, and solution walkthroughs.

•            Ensure clear communication of scope, requirements, and impacts of changes across stakeholders.

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4. Required Qualifications & Experience

•            Proven experience as a Business Analyst on Salesforce implementation

•            Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)

•            Experience working in Agile/SAFe delivery environments

•            Strong skills in requirements analysis, stakeholder engagement, and documentation

•            Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

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6. Engagement Model Expectations

•            Work closely with IFC Product Owners, Architects, and implementation partners

•            Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)

•            Enable alignment between business requirements and system design across releases

•            Contribute to continuous improvement of business analysis practices within the program

Key Skills

Education

Any Gradute