Description

You will lead the transformation of the Sales Cloud platform, driving modernization, user adoption, and process improvements across a global sales organization.

Responsibilities

• Develop and execute change management strategies including stakeholder engagement, communication planning, training, and adoption.
• Collaborate with Salesforce product owners, developers, and sales leaders to translate technical updates into business language.
• Create and maintain high-quality documentation such as user guides, FAQs, process maps, and release notes.
• Facilitate workshops and feedback sessions to identify pain points and ensure readiness for new features.
• Define and track adoption metrics to continuously improve change strategies.
• Support agile delivery by prioritizing change impacts and aligning readiness plans with sprint cycles.

Required Skills

• 5+ years of experience in change management, sales operations, or CRM transformation.
• Deep understanding of Salesforce Sales Cloud, including lead, opportunity, pipeline management, reporting, and forecasting.
• Strong technical writing skills for producing accessible documentation and training content.
• Proven experience applying change management frameworks such as Prosci, ADKAR, or Kotter.
• Experience working within agile/Scrum methodologies.
• Proficiency with Jira and Confluence.
• Excellent cross-functional communication skills to bridge technical and non-technical teams.

Preferred Skills

• Salesforce Administrator or Sales Cloud Consultant certification.
• Experience with Salesforce CPQ, Revenue Cloud, or integration with enterprise tools.
• Familiarity with adoption tools like WalkMe, Whatfix, or Salesforce In-App Guidance.
• Data analysis skills to track user behaviors and change impact.

Key Skills

Education

Any Gradute