Description

JOB DESCRIPTION:

We are looking for an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, driving global customer care operations across North America and EMEA.
The ideal candidate will have strong hands-on technical expertise, enterprise architecture experience, and proven leadership skills in designing and scaling Salesforce Service Cloud solutions.

Key Skills & Requirements:

- Strong expertise in Salesforce Service Cloud Architecture.
- Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
- Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
- Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
- Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
- Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
- Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
- Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
- Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
- Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Preferred Qualifications:

- Salesforce Service Cloud Consultant Certification.
- Salesforce Platform Developer II or Architect Certifications.
- Experience with multi-region/multi-country Salesforce implementations.
- Experience integrating CCaaS/Telephony platforms with Salesforce Service Cloud

Key Skills

Education

Any Graduate