Description

Provide L2 support for Salesforce Commerce Cloud applications, resolving incidents and service requests while ensuring timely resolution.

This role is on-site.

Responsibilities

• Troubleshoot and analyze issues across React.js, Node.js, and backend integrations to identify root causes and recommend fixes.
• Manage and track incidents using ITSM tools such as ServiceNow and JIRA, adhering to SLAs and support processes.
• Monitor application performance using tools like Splunk, Blue Triangle, and similar observability platforms.
• Work with PWA frameworks, deployment platforms like Vercel, and CDNs such as Akamai to support site performance and delivery.
• Prepare and deliver daily client-facing reports with clarity and collaborate with cross-functional teams for continuous improvements.

Required Skills

• 5+ years of hands-on experience in Salesforce Commerce Cloud (SFCC), with a strong understanding of its architecture and pipelines.
• Working knowledge of React.js and Node.js.
• Proficiency with ITSM processes, incident management, and ticket lifecycle management.
• Experience using monitoring and performance tools such as Splunk and Blue Triangle.
• Strong debugging and analytical skills to identify issues and recommend effective solutions.
• Excellent verbal and written communication skills for daily client interactions.
• Bachelor's degree in a relevant field.

Preferred Skills

• Familiarity with PWA technologies, Vercel, and Akamai.
• Willingness to work in rotational shifts as required.

Key Skills

Education

Bachelor's degree