Description

• Facilitate workshops, interviews, and other sessions to gather and document detailed functional, non-functional, and data requirements. 
• Design Salesforce solutions, including custom objects, fields, workflows, and other configurations, to meet business needs. 
• Create and maintain comprehensive documentation, including BRDs, user stories, process flows, and technical specifications. 
• Stakeholder Management:
• Collaborate with business stakeholders, developers, and other teams to ensure alignment and successful implementation. 
• Participate in user acceptance testing (UAT) and ensure solutions meet defined requirements. 
• Proficiency in Service Cloud is required. 
• Experience with Salesforce configuration, including custom objects, fields, workflows, and other features. 
• Understanding of Salesforce integrations with other systems, such as ERPs and marketing automation platforms

Key Skills

Education

Bachelor's degree