Description

This role designs and implements Salesforce solutions, including Service Cloud configurations, to meet business requirements.

This role is hybrid.

Responsibilities

• Facilitate workshops and interviews to gather functional, non-functional, and data requirements.
• Design Salesforce solutions using custom objects, fields, workflows, and configurations.
• Create and maintain documentation including BRDs, user stories, process flows, and technical specifications.
• Collaborate with stakeholders and developers to ensure solution alignment and successful implementation.
• Participate in user acceptance testing (UAT) to verify solutions meet defined requirements.

Required Skills

• 5+ years of experience in Salesforce configuration and implementation.
• Proficiency in Service Cloud is required.
• Experience designing custom objects, fields, and workflows.
• Understanding of Salesforce integrations with ERP and marketing automation platforms.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree